Legal
Terms of Service
Draft – last updated 29 September 2026
These terms apply to business customers only.
1. Scope
These terms apply to the Gap Analysis + Reporting Kit, the Readiness Package and Ongoing Compliance, unless a signed order says otherwise. The signed order takes precedence.
2. Nature of the services
Our services are technical compliance work and documentation. DoCRA does not provide legal advice and does not act as a notified body. Legal review can be arranged through partners on request.
3. Prices and payment
Fixed prices as stated in the order, excluding VAT. We invoice on delivery (gap analysis) or monthly in advance (Ongoing Compliance). Payment is due within 30 days. Late payment interest is charged according to the Swedish Interest Act (räntelagen).
4. Satisfaction guarantee (gap analysis only)
If you tell us in writing within 14 days of delivery that the report does not give you a prioritised plan you can act on, the invoice is cancelled. In that case you may not use the deliverables.
5. Customer responsibilities
You provide accurate and complete information and a technical contact on time. Deliverables are based on the information you provide, and delivery dates move if information arrives late.
6. Delivery
Timelines are counted in business days from the technical session. Minor delays do not entitle you to damages.
7. Confidentiality
Both parties keep the other's non-public information confidential during the engagement and for 3 years after. DoCRA may say that you are a customer only with your written consent.
8. Intellectual property
You own the deliverables made for you once they are paid for. DoCRA keeps ownership of its templates, tools, methods and the DoCRA platform, and grants you a perpetual licence to use any template content included in the deliverables for your own products.
9. Limitation of liability
DoCRA's total liability is limited to the fees paid for the engagement in the 12 months before the claim. DoCRA is not liable for indirect loss, lost profit, fines or penalties imposed on you, or third-party claims. Nothing limits liability for gross negligence or wilful misconduct. You remain responsible for your own regulatory compliance.
10. Ongoing Compliance
A monthly subscription with 3 months' notice. Either party may terminate for material breach that is not remedied within 30 days.
11. Personal data
Where DoCRA processes personal data on your behalf, a data processing agreement is available on request.
12. Governing law and disputes
Swedish law applies. Disputes are decided by a Swedish general court, with Stockholm District Court as the first instance.
These terms are a draft and will be reviewed by a lawyer.